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4.08 Working in Harmony: Putting IT, HR & CRE/FM in a Room Together to Make Sweet Music

Wednesday, April 3, 2013
9:30 AM-10:30 AM
Track: Council/Industry Specific
Format: Case Study
Organization: IFMA
Knowledge Level: 200 level
Session Description: The FM profession has been talking for years about the need for HR, IT and CRE/FM to work more closely together in support of workforce productivity. Yet a recent report by RICS showed that FM’s alignment with IT and HR, in particular, is relatively low. What does it take to achieve constructive working relationships across these three very different infrastructure groups?

This panel includes senior professionals from all three disciplines who worked together to create a highly successful and award-winning flexible work program for SCAN Health Plan. The panel conversation will include what they did, how they did it, what it took together, and how their joint efforts changed SCAN’s strategic positioning and capabilities.

Learning Objectives:
  • Identify the respective roles of HR, IT and CRE/FM in designing and implementing new forms of work.
  • Hear the story of how HR, IT and CRE/FM collaborated to transform the workplace at SCAN Health Plan.
  • Understand the organizational barriers that inhibit more meaningful collaboration among HR, IT and FM.
  • Explore the implications of SCAN's experience for other organizations and for CRE/FM professionals in the future.
  •     Conference Proceedings



    Diane Coles Levine, MCR
    SCAN Health Plan
    Workplace Services

    Diane Coles is the director of workplace solutions at SCAN Health Plan in Long Beach, Calif. She has more than 20 years of experience in corporate real estate and facility management. She spearheaded an innovative alternate workplace strategy called the AWESOME project and won the 2009 IFMA George Graves Facility Management Achievement Award, the 2009 Corenet Southern California Remmy for "Workplace Innovation," and was named a "Southern California Real Estate Journal" Woman of Influence. Diane is a guest lecturer at MIT Professional Education, Vienna University of Technology, and a speaker at international conferences. She is the editor and co-author of "Work on the Move," which was awarded the IFMA 2012 Distinguished Author award, and a co-author of "Cut it Out: Save for Today, Build for Tomorrow." She is an IFMA Foundation Trustee, IFMA CREC treasurer and past president of the IFMA Orange County Chapter. She is a member of Corenet and holds their master's in Corporate Real Estate designation.

    James Ware, Ph.D.
    The Future of Work...unlimited
    Executive Director

    Jim Ware works with senior executives who want to take charge of the future by building organizations that attract exceptional people, leverage innate talent and increase productivity. He is a former Harvard Business School professor who has spent his entire career helping clients invent their own futures by exploring and interpreting the changing nature of work, the workforce and the workplace. He facilitates conversations and collaborative learning, builds scenarios of alternative futures, and transforms ideas and insights into bottom-line results. Jim is currently the executive director of the Future of Work unlimited research program and advisory services. He has more than 30 years of experience in research, executive education, consulting and management, including five years on the faculty of the Harvard Business School. He is the author of Chapter 8, Managing Change, from the 2011 IFMA Foundation book, "Work on the Move." He was also a co-author and lead editor for "Cut It Out! Save for Today, Build for Tomorrow," IFMA Foundation September 2009. He co-authored "Corporate Agility" (2007), which addresses the need for organizations to integrate the H.R., I.T. and CRE/facilities functions to develop new capabilities for competing in a flat, global economy. Jim holds a Ph.D., M.A. and B.Sc. degrees from Cornell University and an MBA (With Distinction) from the Harvard Business School. He currently serves as the elected president of the Corporate Real Estate Council of IFMA.

    Emily Arison
    SCAN Health Plan
    Vice President, Human Resources
    Human Resources

    Emily Arison is the vice president of human resources for SCAN Group (SCAN Health Plan, SCAN Foundation, SCAN AZ and SCAN AZ LTC). Since joining SCAN Health Plan in 2001, Emily has played an integral role in aligning the H.R. strategic plan with broader corporate initiatives. Emily has spearheaded a number of development and engagement programs in order to support the employee population, including an enterprise-wide reward and recognition program, a workplace violence prevention program, a telecommuting program, Affirmative Action Plan, Wise & Well – Wellness Program, alternative work schedules, and a workforce planning process that integrates with the corporate-wide business planning process. Emily's educational credentials include: Master of Arts Degree in Sociology – University of Nevada, Reno; Bachelor of Arts Degree in Sociology – University of California, Santa Barbara; Certified Professional in Human Resources (PHR); Certified Compensation Professional (CCP); National membership of the Society for Human Resource Management (SHRM) and World at Work.

    Dennis Duran
    SCAN Health Plan

    Dennis M. Duran is the director of IT infrastructure for SCAN Group (SCAN Health Plan, SCAN Foundation, SCAN AZ and SCAN AZ LTC). SCAN Health Plan is a Medicare Advantage plan serving the needs of more than 120,000 members in Southern and Northern California Counties, as well as in Maricopa County, Ariz. Dennis possesses 19 years of IT experience, including 12 years of direct management responsibility across infrastructure (systems, network and telecommunications), application support, security and development environments. He has successfully utilized technology in cost-effective alignment with corporate strategy and goals. He has a consistent track record of improving delivery times, increasing customer satisfaction and exceeding service levels while reducing support costs. Along with various technical certifications, Dennis’ educational and professional credentials include: Bachelor of Science in Management – Pepperdine University, Malibu, Calif.; Information Technology Infrastructure Library (ITIL) V3 Foundation Certified; Member of Microsoft IT Advisory Council; IBM Certified Data Center Manager; IBM Certified Project Manager; Certified SunGard Disaster Recovery Professional; Certified Help Desk Operations Manager.

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