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3.06 Change Management is Out; Personal Leadership is In!

Tuesday, April 2, 2013
3:00 PM-4:00 PM
Track: Change Management
Format: Workshop
Knowledge Level: 300 level
Session Description: Change management is a term used to refer to a set of tools or structures to make sure the process is under control. When managing change, we try to minimize the distractions and impact of change. Too many managers think about the what and how, but seem to forget the why behind change, which leads to resistance.

People should be placed in the center of the change process because it requires leadership to influence the attitudes of people. Personal leadership helps individuals understand the answers to, "What's in it for me?" and "Why am I doing this?" Leadership is a personal journey to discovery. Leading people and business is not possible without knowing and understanding yourself and others.

Dutch educators have connected the FM model of  People, Place, Processes and Technology with the 3-P Sustainability model. In this way, future facility leaders can fulfill the highly dynamic requirements of modern FM. In Finland, specific service design tools have been utilized to discover bottlenecks of change in service processes, which very often have to do with a lack of personal leadership. These studies indicate that FM adds the most value by placing people at the center of organizations, the way processes are organized or buildings designed and constructed.

In this workshop, attendees will engage in exercises using the Seven Shell Model for this "outside in, inside out" approach of dealing with change.

Learning Objectives:
  • Understand that successful change focuses on the why of change and less on what and how.
  • Be(come) aware that Sustainable Change means knowing and understanding yourself and others.
  • Experience how Dutch and Finnish FM education prepares students for personal leadership.
  • Examine whether your authenticity, values and norms mirror your skills and behavior in your environment.
  •     Conference Proceedings



    Dr. A.G. (Ab) Reitsma, CFM, CFMJ
    Hanze University of Applied Sciences, Groningen
    Senior Lecturer and Coordinator, International Facility Management
    School of Facility Management

    Ab Reitsma has been working for 25 years in human resource areas at various levels in several companies, including eight years of being a senior lecturer HRM at Hanze University Groningen (HUG). Since 2004 Ab has been a senior lecturer/coordinator of the International Facility Management program at HUG. He was also project leader for developing/implementing care continuity plans in Dutch nursing homes. Ab is co-coordinator/lecturer of a Summer School of Finnish, German, Austrian and Dutch universities. He holds a Ph.D. in Work and Organization Psychology, specializing in Leadership, HRM, Culture and Change Management. He has been a CFM since 2007. He is an active member of the Dutch Facility Management organization and EURO FM. In his private life he is active in supervisory boards of social care and organizations of primary and secondary education, participates in local/municipal committees and is a panel member for assessing the quality of Dutch FM educational institutes.

    Pekka Matvejeff, M.Soc.Sc. (Management); MBA (Henley)
    Laurea University of Applied Sciences, Espoo
    Senior Lecturer
    School of Service Innovation and Design

    Pekka Matvejeff has more than 30 years of working experience in various managerial positions in the service industry and public organizations ranging from hotel and restaurant management to passenger-shipping, and even to municipalities and NGOs. Since 2007 he has been working in the university-business life-interface as a senior lecturer and coordinator of degree programs. Pekka has been developing and coordinating Winter and Summer School programs for a network of European universities. He holds two masterīs degrees and a diploma in hotel and restaurant management. At the moment he is preparing his Ph.D. on biased behavior in organizations. Pekka is a board member in the Finnish Facility Management Association (FIFMA), as well as in the NordicFM Network. He is also actively participating in the EuroFM Network and is an expert member in the EuroFM Insight publicationīs editorial board.

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