3:00 PM-4:00 PM
Knowledge Level: 300 level
People should be placed in the center of the change process because it requires leadership to influence the attitudes of people. Personal leadership helps individuals understand the answers to, "What's in it for me?" and "Why am I doing this?" Leadership is a personal journey to discovery. Leading people and business is not possible without knowing and understanding yourself and others.
Dutch educators have connected the FM model of People, Place, Processes and Technology with the 3-P Sustainability model. In this way, future facility leaders can fulfill the highly dynamic requirements of modern FM. In Finland, specific service design tools have been utilized to discover bottlenecks of change in service processes, which very often have to do with a lack of personal leadership. These studies indicate that FM adds the most value by placing people at the center of organizations, the way processes are organized or buildings designed and constructed.
In this workshop, attendees will engage in exercises using the Seven Shell Model for this "outside in, inside out" approach of dealing with change.
Dr. A.G. (Ab) Reitsma, CFM, CFMJ
Hanze University of Applied Sciences, Groningen
Senior Lecturer and Coordinator, International Facility Management
School of Facility Management
Pekka Matvejeff, M.Soc.Sc. (Management); MBA (Henley)
Laurea University of Applied Sciences, Espoo
School of Service Innovation and Design