5.02 The Hostile Intruder at Discovery Communications Inc.

Wednesday, May 18, 2011: 2:00 PM-3:00 PM CDT
Track: Emergency Preparedness
Format: Case Study
Organization: IFMA
Knowledge Level: Intermediate
Session Description: The September 1st hostage crisis at Discovery Communications in Silver Spring should prompt all corporate facility managers to review emergency evacuation and continuity of operation plans — or, if they don’t have a plan, to make one.

James J. Lee entered the public lobby at the Discovery’s global headquarters waving a gun and carrying explosives.  He took two employees and a security officer hostage for four hours when the incident ended without injury to innocent people. 

Working closely with law enforcement, Discovery executed emergency plans flawlessly, employees were notified swiftly, and all of the people in the building were safely evacuated. Authorities praised Discovery for the way it handled the crisis and its evacuation plan, which was formally implemented in 2001 and is updated annually.

Join Karen Kiley, Vice President of Building Operations & Security at Discovery, for a discussion about the plans the company executed on September 1st, including lessons learned and new tasks added to enhance emergency plans. 

Learning Objectives:
  • What should be included in emergency and continuity plans and how they should be distributed
  • Benefits of keeping plans updated and tested
  • Collaborating with law enforcement agencies during a crisis
  • Importance of direct and clear communication during and after an event
  • Speaker:

    Karen Kiley
    Discovery Communications Inc.
    Vice President, Building Operations & Security

    As vice president of building operations and security, Karen Kiley oversees building services for more than a million square feet of office and technical space for Discovery Communications. She manages teams and programs that maintain a safe and secure environment for employees and guests. She is also responsible for the development and implementation of worldwide emergency preparedness and business continuity company plans. Kiley is responsible for a number of teams that support all areas of building operations, including building engineering, facility management, office services and security. In 2007 Kiley managed a cross-functional project team that achieved LEED certification for Discovery’s world headquarters in Silver Spring, Md., and a 2010 Energy Star rating of 98. A number of other awards have been received, including the The Office Building of the Year award (TOBY), and the TOBY Green award from BOMA, as well as the Global Innovator's Finalist award for sustainability from CoreNet, among others. Prior to joining Discovery in 1999, Kiley worked for the Gillette Co. for close to 10 years. At Gillette her main areas of focus were purchasing, contract administration, materials management and facility services. Kiley received her MBA from Johns Hopkins University and holds a bachelor's degree in criminal justice from the University of Maryland, University College and a State of Maryland Real Estate Commission Sales License.

    See more of: Emergency Preparedness
    See more of: Scheduled Sessions