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8.04 Raising the Bar: Enhancing the Strategic Role of Facility Management

Friday, November 2, 2012
11:45 AM-12:45 PM
Henry B. Gonzalez Convention Center
Track: Leadership and Strategy
Format: Panel Discussion
Knowledge Level: 300 level
Session Description: We have a view, formed by recent discussions with senior facilities and business executives around the world, that facility management can be more strategic. By that we mean that FM can, and should, matter more to the way an organization works than it typically does today. In many organizations, facility management is not seen as making a real difference to the operational effectiveness or bottom line results of the business—unless the business is looking to cut costs, in which case facility management often suffers.

This panel discussion will report on the results of a 2012 global study of FM organizations—their reporting relationships, governance structures, performance metrics and working relationships with other key functions within the larger organization. The research includes findings from interviews with dozens of senior facilities executives and their peers in public and private sector organizations on several continents.

The study was conducted by Occupiers Journal Limited, a global knowledge exchange and membership program founded in 2011. OJL currently operates in the U.K., the U.S., Australia and Hong Kong, with representatives in Europe, Africa and South America.

Panel members include the team that conducted the original research on three different continents, along with two FM executives who contributed directly to the study.

Learning Objectives:
  • Understand the current state of the practice" regarding FM's organization structure and governance.
  • Identify best practices in organizing and leading the FM function.
  • See the major linkages and relationships between FM and other critical business functions.
  • Discover the critical challenges facing FM executives in 2012.
  •     Conference Proceedings



    James Ware, Ph.D.
    Occupiers Journal Limited
    Global Research Director

    Jim Ware works with senior executives to help them understand the changing nature of work, the workforce and the workplace so they can design and build more effective, long-lasting organizations. He is a former Harvard Business School professor who has spent his entire career helping clients invent their own futures by exploring and interpreting the changing nature of work, the workforce and the workplace. He facilitates conversations and collaborative learning, builds scenarios of alternative futures, and transforms ideas and insights into bottom-line results. Ware is currently the executive director of the Future of Work unlimited research program and advisory services. He has more than 30 years of experience in research, executive education, consulting and management, including five years on the faculty of the Harvard Business School. Prior to launching an earlier futures research program in 2001, he held senior management positions at several leading professional services firms, including KPMG (now Bearing Point), Computer Sciences Corp., Unisys Corp.s Information Services Group and The Concours Group. He is the author of Chapter 8, Managing Change, from the 2011 IFMA Foundation book, "Work on the Move." He was also a co-author and lead editor for "Cut It Out! Save for Today, Build for Tomorrow," IFMA Foundation September 2009. He co-authored "Corporate Agility" (2007), which addresses the need for organizations to integrate the H.R., I.T. and CRE/facilities functions to develop new capabilities for competing in a flat, global economy. Ware holds Ph.D., M.A. and B.Sc. degrees from Cornell University and an MBA (With Distinction) from the Harvard Business School.

    Diane Coles, MCR
    SCAN Health Plan
    Workplace Services

    Diane Coles is the director of workplace solutions at SCAN Health Plan in Long Beach, Calif., and has more than 20 years of experience in corporate real estate, facility management and business continuity planning. She spearheaded an innovative alternate workplace strategy called the AWESOME project and won the 2009 IFMA George Graves Facility Management Achievement Award, the 2009 Corenet Southern California Remmy for "Workplace Innovation," and was named a "Southern California Real Estate Journal" Woman of Influence. Coles is a guest lecturer at MIT Professional Education and a speaker at national conferences. She is the editor and co-author of "Work on the Move" and a co-author of "Cut it Out: Save for Today, Build for Tomorrow," IFMA Foundation 2009. She is an IFMA Foundation trustee, IFMA CREC secretary and past president of the IFMA Orange County Chapter. She is a member of Corenet and holds their master's in Corporate Real Estate designation.

    Rich Etheredge
    JDS Uniphase Corporation
    Senior Director of Workplace Soluitons

    Rich currently has global responsibilities for facilities for JDSU, a California-based manufacturer of high-tech telecommunications equipment. He has over 25 years of domestic and international facilities management experience encompassing Environment Health & Safety, Facilities Engineering, Facilities Operations, Project Management, Construction, and Security.

    Gary Evans
    GPE Consulting Services LLC

    Gary is a Chartered Building Surveyor with over 19 years of experience providing property and facility management-related consulting services. His experience includes government, educational, commercial, residential, and institutional facilities in both the USA and UK, including: Facility management consulting services for numerous US Government Agencies, including GSA Office of Governmentwide Policy, Department of State, Federal Aviation Administration, Department of Health and Human Services and the Architect of the Capitol. Reviewed entire Federal Real Property Profile (FRPP) database of over 1.2 million facility assets (buildings, structures and land), analyzed and interpreted results and presented findings to the Office of Management and Budget (OMB). Created, developed and tested an innovative, ground-breaking condition assessment modeling technique that allows organizations to easily record and track real-time facility conditions. Since 2001, Gary has held the position of Americas Representative for the RICS Global Facility Management and Building Surveying Professional Groups (region includes North, Central and South America).

    Johnny Dunford, MA, BSc(Hons), MRICS
    The Royal Institution of Chartered Surveyors (RICS)
    Global Commercial Property Director

    Johnny is Global Commercial Property Director for RICS, responsible for the development of Professional Standards around the world with particular emphasis on FM, Corporate Real Estate and Agency Standards in Brazil, US and Asia. Previously Johnny was Head of Property for DouglasBay Capital, an active value private equity investor established in 2008 to acquire and actively manage TDG one of the UKs largest logistics companies. From 2005 -2009 Johnny held various roles in DTZ including MD for DTZ Czech Republic and Slovakia, Director in the cross border International Investment team and valuations and business development across Central and Eastern Europe. He is also a Chartered Surveyor and recognised as a pragmatic cross border deal maker.

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