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6.12 A Contingency Model for Outsourcing Relationships in the Facility Management Sector

Friday, November 2, 2012
9:15 AM-10:15 AM
Henry B. Gonzalez Convention Center
Track: NEW Academic & Research
Format: General Presentation
Organization: IFMA
Knowledge Level: 200 level
This presentation meets the criteria for Health, Safety and Welfare (HSW) LU/ CEUs.
This presentation meets the criteria for the Sustainable Design (SD) LU/ CEUs.
Session Description: Recently, need for integrated resources planning (people, property and technology) in facility management has been increasing. It is generally believed that usage of optimal facilities can solve business problems in the built and human environment. Outsourcing is common in various industries; and this procurement is possibly one of the most effective and efficient solutions to deploy resources. However, business people have neglected the impact of outsourcing performance of service providers on business success; hence, there is an immediate need to investigate the FM outsourcing relationship types to building clients' satisfaction in the business sectors between general building users and FM service providers.

An outsourcing model that has been used in the information technology industry for several years is considered applicable to FM. This session will illustrate the transformation of the Four Outsourcing Relationships Types (FORT) model from information technology to facility management. It is believed that this study can contribute to existing research on facility management and is beneficial to real-life outsourcing scenarios; thus, it can add academic, theoretical and practical value in the field.

Learning Objectives:
  • Understand FM outsourcing relationship types.
  • Examine the nature of outsourcing relationship types.
  • Align outsourcing relationship types with FM strategies.
  • Related FM outsourcing relationship types to the outsourcing strategies in various contracts.
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    Ka Leung Lok, Lawrence, RICS Post. Dip.(PM) MBA MIFMA
    Vocational Training Council of Hong Kong

    In 2011, Ka Leung Lok was awarded a scholarship by the IFMA Wisconsin Chapter. Currently pursuing his Ph.D. in facility management at the University of Salford, U.K., he holds an RICS post-graduate diploma in project management and an MBA in construction and real estate from the University of Reading, U.K. Lok works as a full-time lecturer in the department of construction at the Institute of Vocational Education of Vocational Training Council, Hong Kong. He teaches building surveying, building technology and interior design. Lok has spent several years working as a research assistant and associate in the department of building & real estate at the Hong Kong Polytechnics University. His research and teaching interests are in the areas of facility management, construction financing, building technology and maintenance. An IFMA member since 2010, Lok has published a conference paper as an author and a journal paper and three conference papers as a co-author.

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