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6.07 Great Teams + Strong Strategy = High-performance FM

Friday, October 4, 2013
9:15 AM-10:15 AM
Track: Leadership and Strategy
Format: Interactive Presentation
Knowledge Level: 300 level
Session Description: Are you willing to question the norm? Do you truly want to change the way you evaluate the health of your organization? Are you willing to answer the hard questions that will lead you to answers equating to true operational excellence? Are you challenged with how to turn around an engrained culture of team behavior that would support a high-performance FM organization?

Jim Whittaker and Teena Shouse will share proven approaches to resolve these questions and give you practical steps to recommission your operations and the team that supports it. They will share many best practices in facility management and provide an assessment approach to evaluate the capability and process maturity of a facility management organization.

In creating a solution for facility managers, they utilized a comprehensive organizational, leadership and process diagnostic approach, which was developed specifically to measure and benchmark FM performance and help create high-performance facility organizations. The end result is a strategic plan designed to help you optimize the performance of your facility management organization, to improve productivity and extend the life cycle of your facilities.  If you are willing to challenge the status quo, this session will help you tell your story of success and successes to come, from a sound and practical strategic FM plan.

Learning Objectives:
  • Learn how to build the recommended framework for high-performance buildings.
  • Acquire practical steps to recommission your operations and the team that supports it.
  • Discover the key elements of a successful team to support a high-performance building.
  • Learn how to balance workforce development with process improvement.
  •     Presentation


    Jim Whittaker, P.E., CFM, FRICS
    Facility Engineering Associates

    Jim Whittaker is the president and CEO of Facility Engineering Associates (FEA), a firm specializing in total asset management of facilities. Jim's specialization is in the optimization and measurement of facility management operations through facility management technologies. During his 25 years in the facilities industry, he has managed hundreds of FM technology and consulting projects throughout the U.S., in the U.K., and in Central and South America. He has bachelor's and master’s degrees in engineering and is a registered Professional Engineer in the Commonwealth of Virginia. He is credentialed through IFMA and APPA as a Certified Facility Manager and Certified Educational Facilities Professional, respectively. Jim is also a Fellow of the Royal Institute of Chartered Surveyors (FRICS). He has developed and teaches courses in George Mason University’s FM program, IFMA’s professional development program and the APPA Institute. He is on the board of directors of IFMA, APPA Professional Certification Board and the National Academies of Sciences’ National Research Council Board on Infrastructure and the Constructed Environment.

    Teena Shouse, CFM, IFMA Fellow
    Facility Engineering Associates, P.C.
    Vice President

    Teena Shouse is vice president of corporate services at FEA. She has more than 26 years of experience in service related fields, predominately in facility management. Her primary expertise includes: project management, business process improvement, sustainability in FM, staff development, outsourced contract governance, capital planning and budgeting, and operations and maintenance. Teena creates and teaches FM and sustainability courses for IFMA and FEA, and is a guest speaker at numerous North America and international conferences and universities. From 2005-2007, she served as the chairman of the IFMA board of directors. From October 2010 to January 2013 she held the position of chair of the Global FM board of directors, a global federation of FM organizations based in Brussels, Belgium. This has enabled her to influence the facility management profession on a global basis. Specifically, her work with FEA enables the organization to deliver creative business solutions within FM advanced services, assist clients in resolving their FM challenges, and continuous advancement of its programs and personnel.

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