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5.02 Establishing Global FM Standards Through ISO

Friday, October 4, 2013
8:00 AM-9:00 AM
Track: Quality
Format: Panel Discussion
Organization: IFMA
Knowledge Level: 200 level
Session Description: Join this discussion on the development of global FM standards through ISO. The presenters will address the importance and impact of global ISO standards, the ISO process for development of global standards, the American National Standards Institute's role in representing U.S. interests and IFMA's role in helping to facilitate that process, and activities and progress to date.
Learning Objectives:
  • Understand the ISO project to establish global standards for the facility management profession.
  • Appreciate the role of IFMA and the ANSI Technical Advisory Group in representing U.S. facility managers.
  • Learn how FMs can participate in the process through their national standards bodies.
  • Hear about progress to date and what's expected in the future.
  • Speakers:

    Jim Whittaker, P.E., CFM, FRICS
    Facility Engineering Associates

    Jim Whittaker is the president and CEO of Facility Engineering Associates (FEA), a firm specializing in total asset management of facilities. Jim's specialization is in the optimization and measurement of facility management operations through facility management technologies. During his 25 years in the facilities industry, he has managed hundreds of FM technology and consulting projects throughout the U.S., in the U.K., and in Central and South America. He has bachelor's and master’s degrees in engineering and is a registered Professional Engineer in the Commonwealth of Virginia. He is credentialed through IFMA and APPA as a Certified Facility Manager and Certified Educational Facilities Professional, respectively. Jim is also a Fellow of the Royal Institute of Chartered Surveyors (FRICS). He has developed and teaches courses in George Mason University’s FM program, IFMA’s professional development program and the APPA Institute. He is on the board of directors of IFMA, APPA Professional Certification Board and the National Academies of Sciences’ National Research Council Board on Infrastructure and the Constructed Environment.

    Brenda Varner, CFM
    International Facility Management Association
    Education Content Program Manager
    Professional Development

    Brenda Varner was employed for 19 years as manager of support services for an oil and gas company, responsible for providing administrative and facility services to office locations worldwide. A Certified Facility Manager, she joined the International Facility Management Association in 2005 as professional development coordinator, then became IFMA's credentials manager in 2006, and is currently IFMA's education content program manager, working on credential and education development initiatives.

    Stephen Ballesty, CFM, FRICS, FAIQS, ICECA
    Rider Levett Bucknall
    Director & Head of Advisory

    Stephen Ballesty is the Sydney based Director of Research and Head of Advisory for global consultancy, Rider Levett Bucknall, and advises property-construction-facilities clients internationally on cost planning, value enhancement and risk mitigation. Stephen is a Past Chairman of the IFMA Foundation, a Past Chairman of the Facility Management Association of Australia, the former Deputy Chairman of the Australian Government’s FM Action Agenda and has served as Chairman of the Property Council of Australia's Office Quality Guide Steering Committee since 2005. He is an IFMA Certified Facility Manager (CFM), and in 2011 he was awarded Fellowship to the Royal Institution of Chartered Surveyors and made Life Membership (fellow) of FMA Australia for service to industry. Currently Stephen is Standards Australia’s endorsed head of delegation to the ISO/TC 267 the international Facilities Management standard initiative.

    Stan Mitchell
    Key Facilities Management
    Chairman and CEO

    Stan is Chairman and CEO of Key Facilities Management ( which is the longest established Facilities Management business in the UK based in Scotland. The business currently operates in Africa, Asia, Europe and the Middle East. The business is a Consulting led Operations Management business and currently operates across 19 countries. Stan has been involved in the development of the Facilities Management Profession since the 1980’s. He is a Past Chairman of the British Institute of Facilities Management ( and was Founding Chairman of Global Facility Management Association ( He has for many years been involved in the development of standards in Facilities Management and is currently the Chair of ISO Technical Committee 267 for Facilities Management; Chair of the British Standards Institution Facilities Management Committee and UK lead to the European CEN Technical Committee 348 responsible for the establishment of the first Standards in Facilities Management. He has been recognised by the publication FM World as one of the top 20 Pioneers of Facilities Management in the UK and was the first ever ‘Overall FM Industry Impact Award’ by the British Institute of Facilities Management. He has also been recognised for his work in the development of the Facilities Management Profession by other leading professional bodies including IFMA (USA), FMAA (Australia) and Royal Institution of Chartered Surveyors (UK).

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